About Clements Healthcare

Personal care, specialist knowledge and local teams you can rely on.

At Clements Healthcare, we believe excellent care begins with understanding the individual — their strengths, goals, routines, family and community. We are a family-run care service with experienced local teams across Birmingham and Coventry, combining compassionate visiting care and live-in support with a particular focus on reablement, enablement and restoring everyday independence.

We bring together coordinators, supervisors and care workers with service-specific knowledge, so support is not simply a series of visits. It is planned around the person, informed by relevant professional guidance and reviewed as needs change. We value the small things that make home feel like home just as much as the bigger goals of confidence, safety and independence.

One caring organisation. Teams who understand different care needs.

Behind every visit is coordinated work between our branch teams, care coordinators, supervisors and carers. We organise support around the type of care required — from day-to-day visiting care and live-in arrangements to structured reablement and more complex, individually assessed support. Our local area supervisors understand the communities they serve and help us respond when circumstances change.

We believe families should never feel that they are dealing with a distant, impersonal organisation. If something isn’t working — a routine, a visit arrangement, a preference or a concern — we want to hear about it, understand it and work towards a practical resolution promptly.

Specialist teams, personalised pathways of care

Different people need different kinds of expertise. We organise our services around the goals and practical requirements of each person, with relevant care workers, coordinators and supervisors contributing to a tailored support plan.

Across these services, we aim to bring the right people and skills together. The precise team and support offered depend on individual assessment, staff competence, availability and the nature of the service required.

Our particular strength: reablement that builds independence

We see reablement as more than short-term help after discharge. It is a carefully planned process of helping a person rediscover what they can do, practise what has become difficult and move towards outcomes that matter to them. Our philosophy is doing with, not doing for.

Our six-stage approach — Baseline, Outcome, Measure, Enabling Intervention, Weekly Review and Adapt — gives the team a consistent way to understand abilities, agree SMART goals, record progress and adjust support. A goal might be preparing a meal, moving safely around the home, washing and dressing with less help, or confidently visiting a local shop again.

We use strengths-based assessment principles, functional observation, motivational conversations and proportionate risk enablement. Care workers implement agreed support within their competence, while clinical assessment and treatment remain with appropriately qualified healthcare professionals. If progress changes, we review the plan rather than simply continuing the same level of support.

Our purpose is not to make people dependent on care. It is to support as much safe, meaningful independence as each person can achieve.

Read about our specialist Reablement & Community Reablement service

Your culture, your language, your food, your home

Care should fit into your life — not require you to change who you are. For some people, that means enjoying freshly cooked traditional food, speaking in a familiar language or having someone who understands the importance of their faith and customs. For others, it may mean a particular morning routine, a favourite television programme, time for prayer or a cup of tea made just the way they like it.

We listen to these preferences during the initial assessment and include relevant details in the care and support plan. Where possible, we consider language, cultural understanding, experience and personality when matching a carer. Our existing service has recognised the importance of languages such as Gujarati, Hindi, Somali and Bengali; the availability of a particular language or match depends on the carers available.

Respect for dignity, choice, privacy and independence should run through every visit — whether someone needs a little companionship or more regular help at home.

Carers who build trust, not just complete tasks

Our care team includes people recruited locally and internationally. Each carer brings their own experience and character, but what matters most is how they treat the person they support: with kindness, patience, reliability and respect.

A good relationship takes time. We want clients to feel comfortable with their carers, to be able to share what matters to them and to have confidence that their preferences will be heard. We value the trust and appreciation clients and families share with our teams, and use feedback to keep improving the support we provide.

We listen, plan and stay involved

First, we listen. We offer a free, no-obligation assessment to understand your needs, routines, preferences and what a good day looks like for you.

Then, we plan together. We agree a personalised care and support plan, involving family or representatives where appropriate and with your consent.

We consider the right carer. We look at care needs and personal compatibility, and aim to help you feel comfortable with the person supporting you.

We keep in touch and measure progress. Our coordinators, supervisors and team leaders work with clients and carers, welcome feedback, review changing needs and, for reablement, monitor progress towards agreed outcomes.

Rooted in the communities we serve

Our Birmingham and Coventry branches are supported by area supervisors and neighbourhood-focused recruitment. We seek to build teams who understand local communities, routes, services and the importance of continuity. Recruitment activity may include community centres, local outreach and faith or community networks, alongside our normal recruitment, training and safeguarding checks.

We also understand that genuinely personalised care means listening to language, faith, culture, food, family relationships and the details of everyday life — without making assumptions about anyone’s background. Where possible, we take these preferences into account when arranging a suitable carer.

We support people across Birmingham, West Bromwich, Sandwell, Walsall, Solihull, Coventry and nearby Warwickshire communities, subject to individual needs and local staffing. Explore the areas we cover.

Two local branches, one caring approach

Arrange Your Free, No-Obligation Home Visit

Discover how we can help you or your loved one remain safe, comfortable and independent at home.

Speak to our Birmingham team on 0121 553 5303 or Coventry team on 024 767 43152.