Privacy Policy

This policy explains how information may be handled when you visit the Clements Healthcare website or contact our team about care services. It is intended to be read alongside any separate privacy information provided to clients, representatives, employees or applicants.

Last updated: 9 November 2026.

1. Who we are

Clements Healthcare is operated by Stephen Support Services Ltd. For website privacy enquiries, you can contact our Birmingham office at 13 Carters Green, West Bromwich, B70 9QP, telephone 0121 553 5303, email admin@clementshealthcare.co.uk. Our Coventry office is at 2A Grayswood Avenue, Coventry, CV5 8HN, telephone 024 767 43152, email coventry@clementshealthcare.co.uk.

Stephen Support Services Ltd is the data controller for personal information that it collects and determines the purposes and means of using through this website. Other organisations may act as independent controllers for their own services.

2. Information we may collect

When you contact us by telephone or email, we may receive your name, contact details, the nature of your enquiry and any information you choose to share. If you ask about care, this could include information about care needs or health. Please avoid sending unnecessary sensitive personal or medical details in an initial email.

Like most websites, hosting and security systems may also process technical information such as IP address, browser or device details, pages requested, and access or error logs. The precise information collected depends on the website configuration and services enabled.

3. How we use information and our lawful bases

We may use contact information to respond to enquiries, discuss requested services, arrange assessments and communicate with you. Depending on the circumstances, the lawful basis may be taking steps at your request before entering a contract, performance of a contract, our legitimate interests in responding to enquiries and operating a secure website, or a legal obligation.

Information about health or care needs is special category data. Where it is processed, we must also identify an applicable additional condition under UK GDPR and related UK law. The applicable condition depends on the circumstances and will be explained in the relevant care privacy information. We do not assume that an enquiry alone authorises unrestricted use of health information.

We will not treat submitting a care enquiry as automatic consent to receive unrelated marketing.

4. Who information may be shared with

Information may be accessed by authorised team members who need it to respond to your enquiry or manage relevant services. We may also use service providers for website hosting, email, security and technical support, subject to appropriate safeguards. Information may be disclosed where required by law or where another lawful basis applies.

Where we use third-party services such as website hosting, security, analytics or advertising, those providers may process information in accordance with their roles and contractual arrangements. Information about any optional tracking technologies will be provided through the relevant cookie information or consent controls where required.

5. Cookies and similar technologies

The website may use cookies or similar technologies needed for its operation and security. Other technologies, such as analytics, advertising or embedded third-party content, may also be present depending on which features are enabled. Where UK law requires consent for non-essential cookies or similar technologies, those technologies should not be activated before the required consent has been obtained.

You can control or delete many cookies through your browser settings. Where optional cookies or similar technologies requiring consent are used, we will provide an appropriate choice before activating them. Browser settings alone do not replace any consent mechanism required by law.

6. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, taking account of applicable legal, safeguarding, regulatory and contractual requirements. Retention varies by the type of record and circumstances. Website enquiry records and technical logs are reviewed against the relevant retention arrangements and are deleted or anonymised when no longer required, unless a lawful reason requires longer retention. Records created when someone becomes a care client may be subject to separate care-record retention requirements and privacy information. You can contact us to ask about the retention period relevant to your information.

7. Security and international transfers

We aim to use appropriate organisational and technical safeguards to protect personal information. No method of electronic communication or storage is completely risk-free. If personal information is transferred outside the UK through a service provider, an appropriate lawful transfer mechanism and safeguards must be considered where required.

8. Your data protection rights

Subject to applicable conditions and exemptions, you may have rights to access your personal information, request correction or erasure, restrict or object to certain processing, and request data portability. Where processing is based on consent, you may withdraw that consent. You may also raise concerns with the Information Commissioner’s Office (ICO).

To make a privacy request, email admin@clementshealthcare.co.uk or contact us using the details above. We may need to verify your identity before responding.

9. Other websites and changes to this policy

Our website may link to other websites. Their privacy practices are governed by their own notices. We may update this policy when our services, technology or legal requirements change, and will show the updated date when the revised policy is published.