Personalised Care & Support
Every little preference matters. Care should fit your life, your home and your choices—not the other way around.
At Clements Healthcare, we take time to understand what matters to you, including the small details others might overlook. We use those preferences to shape how your support is planned and delivered.
Your consent, dignity and choices come first
We believe care should always be done with you, not simply for you. At Clements Healthcare, we take time to explain the support being offered, seek your consent and listen to what matters to you. Your dignity, privacy, identity and preferences are central to how we plan and deliver care.
We ask before we act
Whether helping with washing, dressing, meals, mobility or a daily routine, our carers should explain what they are proposing, allow time for a response and respect the person’s choices. Consent may be expressed through words, gestures or other appropriate communication. If someone seems uncomfortable or unwilling, we pause, listen and consider alternatives rather than simply proceeding because a task appears on a care plan.
Your preferences shape your care
Small choices can make a big difference: when you like to get up, what you prefer to eat, how you wish to be addressed, your cultural or religious practices, and the routines that help you feel comfortable. We aim to understand and honour these preferences, adapting support when your wishes or circumstances change.
Respect and choice when living with dementia
A dementia diagnosis or difficulty remembering information does not automatically mean someone cannot make decisions. We continue to involve the person, communicate in ways they can understand and seek consent for each relevant aspect of care. Family members can help us understand their history and preferences, but the person’s own voice remains central.
Where a person lacks capacity for a particular decision despite appropriate support, we follow the Mental Capacity Act principles, including best-interests decision-making and the least restrictive appropriate option. Consent is never simply assumed.
For more detail, read our guide to dementia care at home, including support for people with advanced dementia.
It is your home. Your way of living matters.
A favourite chair, the position of a flowerpot, a lamp left on in the hallway or the order in which you like to get ready in the morning—these may seem like small things, but they can make a big difference to how you feel.
We listen without dismissing preferences as unimportant. Our aim is to help you feel respected, comfortable and in control of your surroundings, while agreeing safe and practical arrangements with you.
Care shaped around the individual
Personalisation runs through every part of our support, from daily routines to independence and changing needs.
Your Preferences Matter
We ask about the details that make your home and day feel right: how you like to be addressed, your preferred routine, food, faith, language, hobbies and the way you want support delivered.
That might include leaving a small porch light on, placing a favourite flowerpot in a particular spot or remembering exactly how you like your tea. These are not trivial details—they help you feel comfortable and in control.
Independence & Choice
Personalised care means helping you do the things you want to do, in the way you prefer. We encourage you to make everyday decisions and remain involved in activities you enjoy, rather than taking over unnecessarily.
Support may include personal care, household routines, shopping, visiting friends, attending community activities and supported living-style assistance, depending on your needs, wishes and agreed plan.
Support That Adapts
Your preferences and needs may change, so your support plan should never be treated as a one-off document. We invite feedback, discuss what is working and update agreed arrangements when appropriate.
If you are recovering after illness or a hospital stay, reablement-focused support can help rebuild confidence and work towards goals that matter to you, while respecting your pace and choices.
The small details make a big difference
We encourage you to tell us the things that make an ordinary day feel like your own. For example:
- At home: leaving a porch light on, keeping flowers or personal belongings where you prefer, or arranging your room in a familiar way.
- Daily routine: waking at your preferred time, choosing your clothes, how you like your bed made or when you prefer a cup of tea.
- Meals and drinks: favourite foods, dietary requirements, how you like meals served and the times you prefer to eat.
- Communication: preferred name, language, tone, cultural traditions, faith and how you would like carers to speak with you.
- Activities: listening to particular music, enjoying a television programme, gardening, visiting family or going to a local café.
- Personal care: your preferences for privacy, dignity, washing, dressing and the help you would rather manage independently.
We record relevant preferences in your agreed support plan so carers have clear guidance. Where a request affects safety, care needs or practical arrangements, we discuss how best to accommodate it with you.
How we capture and respect your preferences
- We listen: During the initial conversation and assessment, we invite you to describe your routines, likes, dislikes and personal wishes, including small details.
- We record: Relevant preferences and agreed instructions are included in your personalised support plan.
- We share with your care team: Carers are expected to use the plan to understand how you want support provided, with appropriate confidentiality.
- We check and adapt: We welcome feedback and review the plan when preferences, circumstances or care needs change.
You can involve family members or people you trust in these conversations if you wish. Your choices remain central to the planning process.
Care that supports your independence
Being supported should not mean losing control. We focus on what you can and want to do for yourself, where you would like encouragement and where hands-on help would make life easier. That may include supported living-style help with meals, household tasks, appointments, social activities and participation in your community.
Reablement and changing needs
Following illness, surgery or a hospital stay, personalised reablement-focused support can help you practise everyday activities and regain confidence at a pace suited to you. We discuss meaningful goals, monitor progress and adjust the agreed support as appropriate.
Let’s build a support plan around you
Tell us what matters most, from important care requirements to the smallest household preference. We will discuss your needs, explain suitable support and work with you on an individual plan.
Every request is considered carefully, with your wishes, safety and practical care arrangements taken into account.
Companionship built around your interests
Meaningful companionship is personal. Some people enjoy a chat over tea, cards, gardening or familiar music; others prefer walks, community activities or visiting friends. We take time to understand what each person enjoys, seek their consent and support activities that reflect their identity, abilities and preferences — including when memory or communication is affected.
Find practical examples in our elderly companionship and home care guide, or arrange a free, no-obligation home visit.
Personalised support for people living with dementia
Dementia care is an important part of our person-centred approach. We support people with dementia, including advanced or severe dementia, by looking beyond the diagnosis to understand the individual — their history, communication style, preferred routines, relationships, culture and what helps them feel reassured.
A personalised dementia care plan may consider:
- Familiar morning, mealtime and evening routines that support comfort and orientation
- How the person communicates preferences, discomfort, distress or changing needs
- Respectful support with personal care, dressing, continence and mobility
- Meaningful activities, conversation, companionship and opportunities for choice
- Family involvement, consent, capacity and best-interest decision-making where applicable
- Changes in risks or support needs and when to involve healthcare professionals
For people with more complex dementia-related needs, we consider the skills, supervision and staffing required for safe care, rather than assuming one arrangement will suit everyone. Care plans should be reviewed as circumstances change.
Explore our dementia care at home article for practical guidance, or arrange a free, no-obligation home visit.
We welcome Direct Payment and Personal Budget clients
If you receive council Direct Payments or have a Personal Budget for your care, Clements Healthcare is happy to discuss providing your home support. We already have arrangements for personalised care planning and invoicing clients or authorised representatives, and we can explore a suitable package around your assessed needs and agreed funding arrangements.
Learn how it works in our Direct Payments & Personal Budgets guide, or contact our team to arrange a free, no-obligation home visit.
Arrange Your Free, No-Obligation Home Visit
Discover how we can help you or your loved one remain safe, comfortable and independent at home.
Speak to our friendly care team today on 0121 553 5303.