Frequently Asked Questions

We provide visiting home care, live-in care, personalised care, reablement and community reablement, dementia support, elderly companionship and help with everyday routines and independence. We assess the support appropriate for each individual.

Call or email either branch and tell us a little about the support you are looking for. We can discuss your needs and arrange a free, no-obligation home visit or assessment to explore a suitable care plan.

Yes. We offer a free, no-obligation home visit to learn about the person’s needs, preferences, routines and the support that may be suitable.

Yes, where the person receiving care wishes and consents. We welcome input from family members or representatives and aim to keep everyone appropriately informed.

Our Birmingham branch covers Birmingham and surrounding West Midlands communities, including West Bromwich, Sandwell, Walsall and Solihull. Our Coventry branch covers Coventry and welcomes enquiries from Kenilworth, Bedworth and other nearby Warwickshire towns and villages. Availability depends on the address, assessed needs and suitable staffing. See Areas We Cover for detailed lists.

Visiting home care involves scheduled visits to help with specific tasks or routines. Live-in care means a carer stays in the person’s home and provides agreed support throughout the day, subject to appropriate breaks and rest. Live-in care does not mean one carer is continuously awake or working 24 hours a day.

Yes. Depending on your agreed plan, carers may assist with meal preparation, shopping, light household tasks, companionship and everyday activities alongside personal care.

Yes. Our dedicated Reablement & Community Reablement service supports people to regain everyday skills and confidence after illness, surgery or hospital discharge. We agree personalised goals and enabling interventions, working with relevant professionals and reviewing progress regularly.

Yes. We review care arrangements when circumstances change and discuss adjustments to the care plan, visit schedule or type of support as appropriate.

No. The purpose of live-in care is to help someone remain in familiar surroundings, with agreed care and companionship at home. We will discuss whether the home environment and care needs are suitable for a live-in arrangement.

Our team includes locally recruited and internationally recruited care workers supported by coordinators, team leaders and supervisors. We consider the person’s needs, preferences and carer availability when arranging support.

Please tell us which language you prefer. We recognise how reassuring familiar language and cultural understanding can be, and we will consider this when matching carers where possible. A particular language or carer cannot always be guaranteed.

Yes. We take time to understand preferred meals, faith, customs, routines and household arrangements, and record relevant preferences in the care and support plan. For example, a person may want traditional food prepared in a familiar way, time for prayer or a particular daily routine.

Absolutely. Small details matter, whether that means how you take your tea, where a flowerpot belongs or whether you like the porch light left on. We listen, record preferences and work with you to respect them, while discussing any safety or practical considerations.

We understand the value of familiar faces and aim for continuity where practical. Scheduling, leave, breaks, changes in care needs and staffing may mean a different carer is sometimes required. We will discuss arrangements with you.

Please contact your branch. Our coordinators, supervisors and team leaders want to understand concerns early and work with you on an appropriate solution, including reviewing arrangements where necessary.

Home care charges depend on the type, duration and frequency of support needed. Please contact your local branch for a clear discussion of your requirements and the applicable charges.

Our current published weekly package rates are £1,225, £1,351 and £1,491. The appropriate package and what is included will be discussed following an assessment; additional requirements may affect the final arrangement.

Some people may qualify for financial support or an assessment through their local council, depending on their circumstances. We can explain our service charges, but your council or an independent adviser is best placed to confirm funding eligibility.

The appropriate visit schedule and contractual terms will be explained before care starts. Please ask our team for the current minimum-visit arrangements, notice periods and cancellation terms rather than relying on a general answer that may not fit your package.

Reablement is usually short-term, goal-focused support to help a person regain or improve everyday abilities after illness, injury or a hospital stay. Our approach is doing with, not doing for: helping the person practise tasks and become as independent as possible. Ongoing home care may be needed where longer-term support remains appropriate. Read about our reablement service.

Community reablement helps someone rebuild confidence and skills outside the home, where suitable. This might include going shopping, using public transport, attending appointments or reconnecting with social activities. Activities are agreed with the person and supported according to their abilities and assessed risks.

We use a six-stage framework: Baseline → Outcome → Measure → Enabling Intervention → Weekly Review → Adapt. Weekly reviews record whether each agreed goal is achieved, partially achieved or not achieved. We then maintain, increase, reduce or reconfigure support according to the person’s progress and changing needs.

We start with the person’s existing abilities, preferences, aspirations and resources rather than focusing only on difficulties. Assessors use strengths-based principles, functional assessment and motivational interviewing to agree individual SMART goals and positive risk-enablement plans.

Yes. Where appropriate, our reablement team incorporates relevant recommendations from physiotherapists, occupational therapists, doctors and other multidisciplinary professionals into tailored support plans. Care workers follow guidance within their training and competence; clinical assessment and treatment remain with qualified professionals.

Yes. We review progress and may safely reduce visits or assistance in stages as agreed outcomes are achieved. If progress stalls or needs increase, we review the plan with the person and, with consent, their family and relevant professionals, and adjust the package as appropriate.

We balance independence and informed choice with proportionate safeguards, moving and handling guidance, infection prevention and control, and appropriate reporting. Staff record changes in needs or risks and escalate concerns through the relevant safeguarding or clinical pathways. Reablement never guarantees a particular recovery outcome.

We provide home care throughout Birmingham, including Great Barr, Handsworth, Handsworth Wood, Aston, Sparkhill, Selly Oak, Kings Heath, Sutton Coldfield and other neighbourhoods. We also cover surrounding communities such as West Bromwich, Smethwick, Oldbury, Walsall and Solihull. See Birmingham & the West Midlands coverage.

Our Coventry branch covers neighbourhoods including Tile Hill, Canley, Earlsdon, Allesley, Radford, Holbrooks, Foleshill, Wood End, Binley, Willenhall and Finham, as well as other Coventry areas. Explore Coventry coverage.

Our Coventry branch welcomes enquiries from Kenilworth, Bedworth, Nuneaton, Warwick, Leamington Spa, Rugby and surrounding Warwickshire communities. We discuss suitable local staffing, travel and care needs before confirming availability. Listing an area does not guarantee immediate care at every address.

Our area supervisors support neighbourhood-based recruitment and coordination. Depending on the area, recruitment activity may include leafleting, community centres and connections with local faith and community organisations. All carers must meet our recruitment, training and safeguarding requirements.

We ask about your preferred language, communication, faith practices, dietary needs, cultural traditions and personal routines, and use these preferences when planning care. We aim to arrange a suitable match, subject to carer availability, skills and safe care requirements. We do not assume preferences based on someone’s background.

Yes. Companionship can be appropriate for someone who manages personal care but would benefit from social contact, encouragement or support rebuilding confidence. This might include accompanied shopping, outings, community activities or visits to friends. Read our companionship guide.

It may help someone rebuild confidence through agreed, gradual steps, such as accompanied journeys, practical guidance and increasing independence over time. Support is tailored to the person’s needs and does not replace medical or psychological treatment.

We provide personalised dementia care at home, with support shaped around the person’s routines, communication, dignity, consent, safety and changing needs. More complex needs require individual assessment and suitable staffing. Read our dementia care guide.

We seek the person’s views and consent and support their participation in decisions. Where there is a concern about capacity for a particular decision, relevant Mental Capacity Act principles and best-interests processes apply. Families and representatives are involved as appropriate and lawful.

Yes. Clements Healthcare welcomes enquiries from people arranging care through council Direct Payments or Personal Budgets, subject to individual assessment and the relevant funding arrangements. Read our detailed guide.

We have established arrangements for prepaid-card payments, Direct Debits and bank transfers. The method used depends on the council scheme, payment provider and agreed setup; our team can discuss suitable options before care starts.

We provide care and related payment arrangements, but this does not mean we administer a client’s entire personal budget or provide third-party payroll or managed-account services. Your council or an independent support organisation can explain budget management options.

For Birmingham and West Bromwich, call 0121 553 5303 or email admin@clementshealthcare.co.uk. For Coventry, call 024 767 43152 or email coventry@clementshealthcare.co.uk. Our team can direct your enquiry to the appropriate person.

Yes. We do not require an online enquiry form. You can telephone or email your local branch directly. Please avoid sending unnecessary sensitive medical information in your initial email.