Home Care & Visiting Support
Your life, your choices, your care. Compassionate, flexible support that fits around the way you want to live at home.
From a little help with everyday routines to support with getting out and about, we take time to understand what matters to you and build your care plan around it.
Care that feels like your care
No two people have the same routines, interests or priorities. Some people want help getting ready in the morning; others want support preparing a favourite meal, going shopping or keeping up with a much-loved hobby.
We start by listening. Together with you—and your family if you wish—we discuss the support you need, the things you enjoy and how you would like your day to unfold.
Support for the things that matter to you
Our visiting care is shaped around three connected areas of everyday life.
Personal Care, Your Way
Personal care is about much more than completing a routine. We listen to how you like to start and finish your day, what makes you comfortable, and the assistance you would prefer to do yourself.
Support can include washing, bathing, dressing, grooming, continence care and mobility assistance. We respect privacy, dignity and individual choices, encouraging independence wherever it is safe and appropriate.
Daily Living & Enjoying Life
A good day is not only about getting essential jobs done. Perhaps you enjoy a particular breakfast, a walk in the park, a visit to the shops, meeting friends or attending a local activity.
We can discuss how to include those preferences in your support plan, alongside meals, medication support, light household tasks and appointments. Activities and outings are planned around your wishes, assessed needs, visit arrangements and safety.
Recovery, Confidence & Independence
If you are returning home after a hospital stay or finding everyday tasks more difficult, our approach focuses on what you want to achieve—not simply what you need help with today.
Reablement-focused support can help you practise routines and rebuild confidence. We can also discuss supported living-style assistance with everyday decisions, community participation and household activities, with progress reviewed as your needs change.
A support plan built around your preferences
Your care plan should reflect your life, not force you into someone else’s timetable. We talk through your preferred routines and the activities you want to continue enjoying.
- Your daily routine: when you like to get up, eat, rest and go to bed.
- Your personal choices: how you prefer to receive help with washing, dressing and other intimate care.
- Food, culture and communication: favourite meals, language, faith, cultural preferences and the way you like people to communicate.
- Getting out and about: visiting friends, going for a walk, attending appointments, shopping or joining local activities.
- People who matter: how you would like family or others involved in your care, with your agreement.
- Independence: what you want to keep doing for yourself and where you would welcome a helping hand.
For example, if you enjoy visiting a local café or going to a community group, tell us. We can explore including that activity in your agreed support plan, considering the time, support and safety arrangements needed.
How we put your care together
- We listen first. Tell us about your circumstances, preferences, routines and what a good day looks like for you.
- We assess your needs. We discuss practical requirements, any risks and the type and timing of visits that may suit you.
- We agree a personalised plan. Your plan sets out the support and activities you want, how care should be delivered and any relevant safety arrangements.
- We review and adapt. If your needs, goals or preferences change, we discuss appropriate adjustments to your care.
Who can benefit from visiting home care?
Home care can support older adults, people living with disabilities or long-term conditions, and those needing extra help after illness or a hospital stay. The frequency and type of visits are agreed following assessment.
Reablement and supported living support
Where suitable, we can provide goal-focused help after illness or discharge to rebuild confidence with daily activities. We can also discuss supported living-style support for adults seeking greater independence with household routines, appointments and community life. Arrangements depend on individual needs and service suitability.
Elderly companionship and social support
Home care is not only about personal care. We also provide companionship for older people who would appreciate friendly conversation, reassurance or support to enjoy everyday activities. This can include hobbies, shopping, café visits, walks, appointments and spending time with family or friends, depending on individual preferences and the agreed care plan.
Our approach encourages independence, choice and meaningful social contact. Read our guide to elderly care and companionship at home or contact us to discuss support.
Dementia care at home — including advanced needs
We support people living with dementia, including those with advanced or severe dementia, through individually planned home care. Our aim is to help each person remain as comfortable, safe and involved in everyday life as possible, while respecting their dignity, preferences and independence.
Depending on the assessed needs and agreed care plan, support can include:
- Sensitive personal care, including washing, dressing, toileting and continence support
- Help with meals, drinks, familiar routines and everyday household tasks
- Reassurance, companionship and calm, respectful communication
- Support with mobility, appointments and appropriate medication routines
- Working with relatives and relevant health professionals when needs or risks change
Dementia can affect memory, communication, orientation and behaviour in different ways. More complex needs require careful assessment, appropriately skilled carers, clear risk planning and, where necessary, coordinated clinical support. Visiting care, live-in care or additional staffing may be considered according to what can be provided safely.
Read our guide to dementia care at home, or contact us to discuss a free, no-obligation home visit.
We welcome Direct Payment and Personal Budget clients
If you receive council Direct Payments or have a Personal Budget for your care, Clements Healthcare is happy to discuss providing your home support. We already have arrangements for personalised care planning and invoicing clients or authorised representatives, and we can explore a suitable package around your assessed needs and agreed funding arrangements.
Learn how it works in our Direct Payments & Personal Budgets guide, or contact our team to arrange a free, no-obligation home visit.
Arrange Your Free, No-Obligation Home Visit
Discover how we can help you or your loved one remain safe, comfortable and independent at home.
Speak to our friendly care team today on 0121 553 5303.