Website Terms of Use

These terms apply to your use of the Clements Healthcare website. Please read them before relying on information provided here.

Last updated: To be confirmed on publication.

1. About this website

This website provides general information about Clements Healthcare, a care service operated by Stephen Support Services Ltd. You can contact our Birmingham office at 13 Carters Green, West Bromwich, B70 9QP, telephone 0121 553 5303, or our Coventry office at 2A Grayswood Avenue, Coventry, CV5 8HN, telephone 024 767 43152.

2. Information about care services

We aim to keep the information on this website helpful and accurate, but individual care arrangements depend on an assessment of needs, location, availability, suitability and the terms agreed with the person receiving care or their representative. Website descriptions are general information, not a personalised assessment, medical advice or a guarantee that a particular service or carer is available.

Any indicative prices, including live-in care package prices, may depend on the agreed care package and any additional requirements. The final price and service arrangements will be confirmed through the relevant quotation, care documentation and agreement.

3. No substitute for urgent assistance

The website and ordinary enquiry contact details are not emergency response services. If someone is in immediate danger or needs emergency medical help in the UK, call 999. For non-emergency NHS medical advice, use NHS 111 where appropriate.

4. Using the website responsibly

You agree not to misuse the website, attempt unauthorised access, introduce malicious software, interfere with its operation or use its content in a way that breaks applicable law. You should provide accurate information when contacting us and avoid including unnecessary sensitive personal information in initial messages.

5. Website content and intellectual property

Unless otherwise indicated, website text, design and other materials are owned by or licensed to the website operator or their respective rights holders. You may view and print content for personal, non-commercial reference. Reuse, republication or commercial exploitation may require permission from the relevant rights holder.

6. Links to third-party websites

We may link to external websites for convenience. We do not control their content, availability or privacy practices, and a link does not necessarily mean we endorse the website or its services.

7. Availability, accuracy and liability

We may update, suspend or change website content or features without prior notice. We take reasonable care when preparing information but cannot promise that the website will always be uninterrupted, error-free or fully up to date.

Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights that cannot legally be excluded. These terms do not replace or override any separate care services agreement or statutory consumer rights.

8. Privacy and enquiries

Information you share when contacting us is addressed in our Privacy Policy and, where relevant, separate client privacy information. There is no requirement to submit an online form to contact us.

For general enquiries, contact admin@clementshealthcare.co.uk or coventry@clementshealthcare.co.uk.

9. Changes and applicable law

We may revise these website terms from time to time. The current version will be available on this page. These terms are intended to be interpreted in accordance with the laws of England and Wales, without affecting mandatory rights that apply to visitors or consumers.